Description

NOREX Virtual Roundtable 55: As the face of IT, the help desk plays a critical role in keeping organizations running smoothly. Join IT leaders to discuss strategies for improving service delivery, reducing ticket volume, and enhancing the employee experience. Explore how automation, AI, and self-service tools are transforming IT support, and share real-world approaches to boosting efficiency, communication, and user satisfaction. How is your organization balancing ticket volume with limited staffing and resources?