Description

This event is exclusively for NOREX Select Members from large enterprise organizations.

Connect with IT peers from large, enterprise organizations in this two-hour, professionally moderated session to share strategies for ITSM tool selection, process optimization, and service desk improvement. Define core requirements, evaluate cost and scalability, and assess integration and Cloud readiness. Discuss best practices in triage, first-contact resolution, automation, knowledge management, self-service, and analytics. How is your organization transforming ITSM to boost performance, reliability, and the end-user experience?