NOREX Select IT Roundtable 55: Help Desk / Service Desk (Virtual)

Description

This event is exclusively for NOREX Select Members from large enterprise organizations.

NOREX Select Virtual Roundtable 55: The help desk is often the first impression employees have of IT, and a key driver of the overall support experience. Join IT peers from large enterprise organizations to discuss ways to improve service delivery, manage ticket volume, and make the most of limited resources. Explore how automation, AI, and self-service solutions are changing IT support, and share practical approaches to improving efficiency, communication, and user satisfaction. How is your organization meeting growing support demands while balancing staffing, resources, and employee expectations?