NOREX IT Roundtable: Incident & Problem Management (Virtual)

Description

Connect with fellow IT peers in this 3-hour, professionally moderated session to share strategies and experiences implementing incident response frameworks and plans, how others define and differentiate Incidents and Problems, and the role incident management plays in the delivery of digital services. Discuss tools and best practices to manage problems, limit damage, and reduce recovery time and costs. Does your organization follow a strict ITIL process?