NOREX IT Roundtable: Help Desk / Service Desk (Virtual)

Description

Join IT peers in this 3-hour, professionally moderated roundtable to discuss the latest trends, challenges, and solutions in help desk and service desk operations. Explore strategies for optimizing support workflows, improving service delivery, and enhancing the end-user experience. Topics will include ticket management, self-service portals, automation, AI integration, ITIL best practices, and overcoming common pain points in service desk operations.