NOREX IT Roundtable 55: Service Level Agreements (Virtual)

Description

NOREX Virtual Roundtable 55: Service Level Agreements (SLAs) are critical for setting clear expectations and ensuring accountability between IT and its stakeholders. Connect with IT peers to discuss defining realistic and measurable metrics that balance business needs and IT capabilities, strategies for monitoring and reporting SLA performance, and aligning SLAs with customer expectations and business priorities.