Description

NOREX Virtual Roundtable 55: What service desk / ticketing system does your organization use, and why was it chosen? Join IT leaders, service desk managers, and support professionals in this session to share best practices, challenges, and strategies for streamlining IT support operations. Discussion will include choosing the right ticketing system, automation in IT support, AI-driven self-service, SLA management, integration with ITIL frameworks, and enhancing user experience.