NOREX IT Roundtable 55: ITSM Metrics & Reporting (Virtual)

Description

NOREX Virtual Roundtable 55: Join IT peers to share real-world approaches for selecting meaningful metrics, designing effective dashboards, analyzing trends, and communicating IT’s value across the organization. Discuss KPIs for incident, problem, and change management, SLAs, customer satisfaction (CSAT) scores, and reporting best practices. How is your organization using ITSM metrics to enhance visibility, ensure accountability, and align service performance with business goals?