NOREX IT Roundtable 55: Help Desk / Service Desk (Virtual)

Description

NOREX Virtual Roundtable 55: Connect with fellow IT Help Desk and Service Desk professionals as they share best practices for implementing strong and effective workflows for internal and customer-facing support departments. Discuss procedures, tools, user communication, managing tickets, incidents, service requests, and more. What options do you provide for users to find the solutions to their issues prior to submitting an IT ticket?