NOREX IT Roundtable 55: Help Desk / Service Desk (Virtual)

Description

NOREX Virtual Roundtable 55: How do you manage peak workloads and handle high volumes of tickets efficiently? Connect with IT professionals to discuss common challenges, innovative solutions, and best practices for improving IT support services. Key topics include service desk metrics and KPIs, optimizing ticket management, implementing self-service options, enhancing customer satisfaction, and leveraging automation and AI to streamline processes.